Coronavirus Readiness Information

Coronavirus Readiness Information

Please continue to monitor this page as we will be making periodic updates as the situation evolves.

What We’re Doing

We understand the impact we are all experiencing is unprecedented. We are in this together. There is nothing more important than our responsibility to serve the community and to care for the collective health and safety of our members, employees and their families.

For the safety of everyone, we are:

• Temporarily closing our branch lobbies effective Monday, March 23rd. If needed, members may schedule an appointment for specific lobby visits.

• All drive-up lanes will remain fully operational to serve members from 8:30 a.m. to 5:30 p.m. with extended services made available.

• Closing our Joint Base Charleston branch as the base has moved to essential personnel only.

• Conducting a cleaning process at all locations that will disinfect surfaces. We are continuing to work behind the scenes for our members to serve their needs.

 

To assist our members in need, we are immediately implementing the following:

Skip-a-Pay:

Members can opt to skip their next immediate loan payment using this convenient and quick option. To apply, please visit the Skip-A-Pay option via Digital Banking. To further assist members, we have waived the $35 fee.

If you do not have digital banking learn how to enroll here.

You can also submit a Skip-A-Pay request securely by filling out this form.

Loan Deferment:

Members in need are eligible for a payment extension on car loans, personal loans and mortgages (credit cards do not qualify). To apply, please contact covid19assistance@htfcu.org. To further assist members, we have waived the $35 fee.

Helper loan:

Ask about our low interest Helper Loan for up to a 24-month term.

Eliminated early withdrawal penalties for Certificates:

Members may now redeem Certificate of Deposits prior to their maturity date with no penalty.

Eliminated early withdrawal penalties for Christmas Clubs:

Members may now redeem Christmas Club funds prior to November with no penalty.

Unlimited transfers:

We will be lifting the limitations of Regulation D. Members can now transfer funds between accounts as many times as needed.

Resources Available To You

Bank digitally anytime, anywhere 24/7. Enroll now

  • View your accounts
  • Transfer or send money
  • Deposit checks
  • Pay bills ​
  • Apply for a loan

For other financial needs, please call (800) 845-5550 or email us so that we can assist you.

Download Our Free Mobile App Today!

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For More Information

For additional information about COVID-19, please visit the CDC website.

We are committed to providing our members with the most up-to-date information from the credit union.

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Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. National Credit Union Administration, a U.S. Government Agency.

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Additional coverage up to $250,000 provided by Excess Share Insurance Corporation, a licensed insurance company.

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