Frequently Asked Questions
How do I purchase a vehicle using the internet?
The highest bid amount is always shown, and you can increase your bid in response to other bidders. You can also use proxy bidding. That means you can enter the highest amount you’re willing to bid. If another bidder enters an amount higher than your current bid, TitleAuctions will gradually increase your bid amount up the maximum that you set.
We’ll also alert you via email when someone has outbid you giving you the opportunity to increase your bid amount. The highest bidder at the end of an auction is obligated to purchase the vehicle in accordance to the auction payment terms (per their acceptance of the TitleAuctions Payment Agreement.)
How is this different than eBay, Yahoo or other Auctions?
You will work directly with the Credit Union! Vehicles on TitleAuctions are owned by Heritage Trust. You will never encounter a dealer on TitleAuctions. With Heritage Trust Auto Auction, you can buy without the usual dealership mark-up, and avoid the usual dealership hassles.
Register to bid – it’s free there’s no obligation
Heritage Trust will require information in order to finalize the vehicle transaction, should your bid win. The registration process captures that information. Once completing registration, it takes a few minutes (usually 5 minutes or less) to create your account and update our database with your information.
To complete your registration, simply click the “activate” link in the confirmation email you receive; this will open your account and you’re ready to begin your bidding.
Can I trust you with my personal information?
Can I see the vehicle before I bid?
Not only can you see the vehicle on-line, if the pictures shown on TitleAuctions do not provide you with enough information, you can contact Heritage Trust Federal Credit Union by email at Collections@htfcu.org or by phone at (843) 832-2600 to schedule a test drive. Please do not utilize this email address to send confidential/account information or inquiries. If you have account questions, please call our Contact Center at (843) 832-2600.
Who is responsible for shipping / delivery and storage?
As a successful bidder, you are responsible for picking up the vehicle or for shipping and delivery to your location. There are many shipping options available to you including United Road and McNutt Auto Transport Service. You have 5 working days from the date of your successful bid to pick up your vehicle and avoid additional storage fees. If the vehicle is not claimed within 5 days of a successful bid, Heritage Trust will bill you for storage fees at $5.00 per day for every day after 5 days.
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