Spoofing is a relatively new scam designed to deliberately falsify the information transmitted to your caller ID display in an effort disguise a scammer’s identity. Scammers often use “neighbor spoofing” so it appears that an incoming call or text is coming from a local number. In some cases, scammers also spoof a number from a company or government agency that you may already know and trust. If this call or text is answered, the caller will then use scam scripts in an attempt to gain personal information that can be used to steal funds or to conduct other fraudulent activity.
If you suspect a call or text to be fraudulent, do not provide any information. Make note of the number, disconnect the call and report the call to your financial institution or local law enforcement agency. For texts, do not reply.
As a reminder, Heritage Trust will never call, text or email requests for your personal information. If you receive a suspicious call, text or email or if you suspect fraudulent activity on your account, you are encouraged to speak with a Member Service Representative at any Heritage Trust branch location or by contacting our local call center at (843) 832-2600.